Cancellation And Return Policy

Cancellation, Refund, Return, and Exchange Policy

At Ironback, we strive to provide our customers with the best products and services. However, we understand that sometimes there may be a need to cancel, return, exchange, or request a refund for your purchase. This policy outlines the procedures and conditions for such instances to ensure a smooth and fair process for all parties involved.

Choosing the Correct Size

We strongly advise our customers to carefully check the size guide provided on each product page before making a purchase. Selecting the correct size helps ensure your satisfaction with our products and minimizes the need for returns or exchanges. Our detailed size guide is designed to assist you in finding the perfect fit, but if you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Cancellation and Return Policy

Order Cancellation by Customer:

  • Customers may cancel their order within 24 hours of purchase for a full refund.
  • To cancel an order, please contact our customer service team at support@theironback.com.au
  • If the order has already been dispatched, cancellation will not be possible, and the customer must follow the return process outlined below.

 Order Cancellation by The Ironback:

  • Ironback reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity.
  • Customers will be notified promptly, and a full refund will be issued if payment has been made.

 

Refund Policy

Eligibility for Refund:

  • Refunds are available for items returned within 14 days of receipt.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Proof of purchase is required for all refunds.
  • Refund Process:


To initiate a refund, contact our customer service team at support@theironback.com.au
Once the return is approved, a refund will be processed within 14 business days of receiving the returned item.
Refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Items:
Gift cards and Items on clearance or final sale are also non-refundable unless they are faulty.

Return Policy
Eligibility for Return:

  • Items can be returned within 14 days of receipt.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Proof of purchase is required for all returns.

 Return Process:

  • To initiate a return, contact our customer service team at support@theironback.com.au
  • Customers are responsible for the shipping costs associated with returning the item.
  • We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of the returned item.

Return Address:

Please send all returns to:
The Ironback Returns Department,
PO Box 31, Camden, NSW, 2570, Australia.

Exchange Policy
Eligibility for Exchange:

  • Items can be exchanged within 14 days of receipt.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Proof of purchase is required for all exchanges.

Exchange Process:

To initiate an exchange, contact our customer service team at support@theironback.com.au
Customers are responsible for the shipping costs associated with exchanging the item unless the item is faulty or incorrect.


Processing Exchanges:

  • Once the returned item is received and inspected, the replacement item will be dispatched within 14 business days.
  • If the desired exchange item is out of stock, a full refund or store credit will be issued instead.

 

Contact Information

For any queries or further assistance regarding our cancellation, refund, return, and exchange policies, please contact us at:

Email: support@theironback.com.au
Phone: +61409453695
Address: PO Box 31, Camden, NSW, 2570, Australia.
We value our customers and aim to provide a seamless shopping experience. Thank you for choosing The Ironback.